Where group travel comes together
A platform for travel agencies that run hosted group trips: a block of cabins, a host, per-person package pricing, deposits and installments, travelers, insurance, add-ons, communications, marketing and an AI back office, with a staff Console and a traveler portal.
- Software for service businesses
- Group travel agencies
- Web
- iPhone app for travelers
The idea
From deposit to paid
A booking carries its own payment schedule, a deposit and then installments, with reminders for what is due. Travelers see the balance in the same place as the trip.
What it does
Travel, in the trade’s own words
One Console for the back office
Records, messages, billing, studio, reports and tasks in one surface, scoped to a trip or a booking, so staff never navigate away from what they are doing.
Inventory and pricing
Cabins by category with counts and rates, a per-person package fee, hosts in running order, and all-inclusive totals computed once, in one place.
Deposits and installments
Holds, quotes and confirmed bookings, a payment schedule per booking, card payments through Stripe, reminders for what is due, and expired holds and quotes cleared automatically.
Travelers, documents and forms
Lead travelers and the guests on their booking sign in with a code, see the booking, pay toward it, upload documents and answer the forms the agency sends.
Insurance and add-ons
Policies tracked per traveler, add-on offers sent to a whole group, and the responses collected against each booking.
Communications with a paper trail
Emails sent and tracked to the open and the click, inbound replies captured on the record, and automations and follow-ups that run themselves.
Marketing and the Studio
Campaigns, audiences, promo shares, social posts and a brand kit, so the next sailing sells while the current one is at sea.
An AI back office
An agent with tools over bookings, clients, payments, groups, documents and messages, a daily digest and suggested replies, working from the agency's own records.
The traveler's app
Everything the agency booked, in a pocket: the itinerary, what is paid and due, documents, a line to the agent, and the trip saved for when there is no signal.
Who holds the phone
Three seats, one trip
Agency staff
The Console: every trip, booking, payment and message, with the AI beside them.
Travelers
The portal and the app: the booking, the balance, the documents and the agent.
Group leaders and hosts
Their sailing, their block and their people, on the agency's own address.
How it is built
Built for agencies that sell a trip as a whole: the block, the host, the package price and the schedule of payments are one record, and every message, document and payment hangs off the booking it belongs to. Each agency runs on its own address, in its own currency, timezone and locale.
How every Labs product is builtGood to know
- Each agency lives on its own address, with its bookings, travelers and payments kept strictly apart from every other agency's.
- Built for cruises today, with cabins and sailings. Other kinds of group trip are on the roadmap.
- Travelers pay their agency directly, and the traveler app is theirs to use at no cost.
Want Travel for your own business?
Write to us with the subject already set to Labs Travel. Say a little about the work, and we’ll answer with what fits.